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Search results for “customer complaint”
Marriott’s merger of hotel rewards programs tests members’ loyalty
10/15/2018
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8:41:21 PM
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Marriott hopes to merge the three hotel rewards programs in a single, seamless technological transition, but encounters complaints about various issues such as user login, point conversion, and customer service quality.
Chinese OTAs hit by turbulence as airlines tighten scrutiny
04/06/2016
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11:30:25 AM
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Chinese online travel agents hit by turbulence as airlines tighten scrutiny
China's Travel Market Tears Into 2016
01/14/2016
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4:35:49 PM
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By wedding itself to Baidu to consolidate its leading position in travel, Ctrip has become fully engaged in the war between Baidu, Alibaba and Tencent.
The true cost of distressed passengers, walked guests, and poor customer service
04/22/2016
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7:42:16 PM
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Today, the voices of angry customers have become amplified by social media, and the voice of an unsatisfied customer is louder than ever. The cost of these negative customer experiences is paramount. Big brands lose hundreds of millions of dollars due to customer churn and, importantly, negative mentions of poor customer service in social media that can harm a brand’s reputation.
Robots and hotels – just expect simple tasks as of now
03/27/2016
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10:15:44 PM
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Robots as a proposition for hotels are exciting and can charm guests. But can they go beyond this and understand what guests want? Probably yes, they can in the future.
Tuniu forays into unchartered areas in addition to its tour packages offering
03/03/2016
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6:18:58 PM
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How is the current crop of online travel companies in China trying to unlock additional profitability? How can the huge volume of traffic be better monetized by OTAs? Are all transactions 100% digital?
Virgin Atlantic alleged racist scandal encounters protests from Facebook and Weibo
03/21/2016
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11:11:20 AM
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Virgin Atlantic has received a barrage of criticism on social media following reports of a racist incident on flight VS250 from London to Shanghai on March 1 this year.
China Southern and Hainan Airlines cut ties with Qunar as parting gift for 2015
01/06/2016
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4:37:15 PM
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China’s tourism industry has been struck by the shocking announcements that China Southern Airlines and Hainan Airlines are terminating their partnerships with Qunar.
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